Bilingual Appointment Setter & Patient Coordinator – Remote
English/Spanish | U.S. Medical Aesthetics Practice

100% remote position. Applicants from anywhere in Mexico are welcome. No relocation required.

Lumina Aesthetics Med Spa, a U.S.-based medical aesthetics practice in New Jersey, is hiring a reliable, sales-oriented Bilingual English/Spanish Appointment Setter & Patient Coordinator for a long-term, 100% remote position.
This is not a basic administrative/data-entry position. You will communicate closely with prospective and existing patients by phone and text, answer questions, follow up with leads, and convert interested customers into appointments.

Responsibilities
- Make outbound calls and follow up with leads by phone and text.
- Respond promptly and professionally to patient inquiries during your shift.
- Learn our treatments, services, pricing, and current promotions.
- Answer brief, routine questions using company-approved information.
- Know when a question requires professional/clinical judgment and recommend a consultation with one of our providers instead of giving medical advice.
- Use strong sales and communication skills to handle common questions/objections and convert interested leads into appointments.
- Manage appointments and patient information accurately in Vagaro.
- Maintain lead tracking, reports, and records using Google Sheets and Google Docs.
- Follow company scripts, procedures, and lead-management guidelines.
Schedule & Attendance

Monday–Saturday | 7 hours/day | 42 hours/week | Sunday off
You must be available for the assigned schedule aligned with U.S. Eastern Time (New Jersey).




Consistent attendance is essential. Frequent absences, lateness, or early sign-outs are not acceptable for this position. Please apply only if you can reliably commit to the required schedule.

Technical Requirements
You must have:
- A reliable, properly functioning computer
- Stable high-speed internet
- Reliable headset/microphone and quiet workspace
- Good working knowledge of Google Sheets and Google Docs
- Ability to use multiple web-based systems efficiently
- Ability to remain connected to our designated Zoom work session with your work screen shared during scheduled working hours as required

If you are unable or unwilling to share your work computer screen during your scheduled shift, please do not apply.

Experience with Vagaro is a strong plus.

Compensation & Performance Growth
We reward strong and consistent performance with higher hourly pay.
Training Rate: $4 USD/hour
After training, team members may qualify for:
Completed Paid Appointments/Month Rate
20+ $5/hour
35+ $6/hour
50+ $7/hour
80+ $8/hour

A performance appointment counts only when the customer attends and completes a paid treatment/service. Cancellations and no-shows do not count.
Rate advancement also considers attendance, punctuality, communication, work quality, proper follow-up,



Vagaro/CRM accuracy, compliance with procedures, and available lead volume.

Qualifications
- Strong spoken and written English and Spanish
- Excellent phone communication and customer-service skills
- Strong sales ability and confidence making outbound calls
- Reliable attendance and punctuality
- Good computer and organizational skills
- Comfortable using Google Sheets and Google Docs
- Able to learn treatment/service information and explain it accurately
- Coachable, dependable, and motivated by performance
- Previous appointment-setting, sales, call-center, or customer-service experience preferred
- Experience with U.S. customers, healthcare, medical aesthetics, beauty/wellness, or Vagaro is a plus

Important
This is a 100% remote position with no face-to-face patient interaction. However, you will communicate closely with patients throughout the day by phone and text, so prompt responses, professional communication, consistent follow-up, and strong sales skills are essential.

Shortlisted candidates may complete an English/Spanish speaking assessment, mock customer call, Google Sheets/Docs assessment, and computer/internet readiness check.

Please apply only if you meet the schedule, attendance, technical, communication, and screen-sharing requirements.-Requerimientos- Educación mínima: Educación media superior -Bachillerato General
2 años de experiencia
Idiomas: Inglés
Edad: entre 20 y 50 años
Conocimientos: Crm, Google docs, Google drive, Google sheets, Zoom
Palabras fundamental: casa, remoto, remote, teletrabajo, home

📌 Bilingual Appointment Setter (Ciudad de México)
🏢 RG International
📍 Ciudad de México