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Microsoft 365 Administration

Administer and maintain Microsoft 365 services including:

Exchange Online

Microsoft Teams

SharePoint Online

OneDrive for Business

Microsoft Defender Suite

Entra ID (Azure Active Directory)

Manage user accounts, licensing, mailboxes, groups, distribution lists, shared mailboxes, and resource accounts.

Configure and support Microsoft 365 security and compliance features.

Monitor tenant health, service availability, and operational performance.

Maintain Microsoft 365 administration policies and standards.

Support Microsoft cloud migrations and platform enhancements.

Assist with Microsoft licensing optimization and auditing.

Microsoft Security Operations

Microsoft Defender XDR

Administer and maintain:

Microsoft Defender for Endpoint

Microsoft Defender for Office 365

Microsoft Defender for Identity

Microsoft Defender for Cloud Apps

Monitor security dashboards and conduct threat investigations.

Analyze and triage alerts, incidents, and vulnerability findings.

Coordinate cybersecurity incidents with internal stakeholders and Managed Detection and Response (MDR) providers.

Perform threat hunting and forensic investigations.

Implement security recommendations and hardening practices.

Evaluate and remediate vulnerabilities identified through vulnerability management tools.

Develop and maintain endpoint protection policies.

Microsoft Sentinel (SIEM/SOAR)

Administer Microsoft Sentinel security operations platform.

Configure and manage:

Data connectors

Analytics rules

Automation rules

Workbooks

Playbooks

Watchlists

Incident management processes

Monitor security events and correlated alerts.

Create custom KQL queries for:

Threat detection

Threat hunting

Compliance reporting

Security analytics

Optimize log ingestion and retention strategies.

Create executive and technical reporting dashboards.

Support regulatory and compliance audit requirements.

Endpoint Management & Intune Administration





Manage Microsoft Intune and endpoint management solutions.

Configure and administer:

Device enrollment

Compliance policies

Configuration profiles

Security baselines

Conditional Access integrations

Mobile Device Management (MDM)

Mobile Application Management (MAM)

Deploy and maintain Windows, macOS, iOS, and Android devices.

Package, test, deploy, and update enterprise applications.

Manage Windows Autopilot deployments.

Oversee endpoint patch management and compliance.

Monitor endpoint health and performance.

Maintain secure endpoint configurations across the enterprise.

Identity & Access Management

Administer Microsoft Entra ID.

Manage:

Single Sign-On (SSO)

Multi-Factor Authentication (MFA)

Conditional Access Policies

Identity Protection

Privileged Identity Management (PIM)

Role-Based Access Control (RBAC)

Review access privileges and conduct periodic access audits.

Support onboarding, transfers, and offboarding processes.

Implement Zero Trust security principles.

Enforce least-privilege access standards.

Participate in identity governance initiatives.

Network & Security Infrastructure Administration

Fortinet Security Platforms

Configure, manage, and maintain:

Firewalls

Manager

Analyzer

Authenticator

EMS

VPN

Manage firewall policies, routing, VPNs, SD-WAN, NAT, and security profiles.

Conduct security reviews and firewall rule audits.

Troubleshoot connectivity and security incidents.

Cybersecurity & Risk Management

Assist with implementation of organizational cybersecurity strategy.

Participate in security risk assessments and remediation initiatives.

Conduct periodic security reviews and system hardening.





Assist with compliance requirements including audit preparation.

Support security awareness efforts and phishing response activities.

Review security logs and investigate suspicious activities.

Assist in maintaining disaster recovery and business continuity procedures.

Maintain incident response documentation and runbooks.

Systems Administration & IT Operations

Provide day-to-day administration of enterprise IT systems.

Support Windows Server environments and cloud services.

Troubleshoot hardware, software, network, and security issues.

Manage DNS, DHCP, certificates, and network services.

Support backup, recovery, and business continuity processes.

Participate in infrastructure upgrades and technology projects.

Assist with asset lifecycle management and inventory controls.

Provide Tier 2 and Tier 3 technical support as required.

Monitoring & Reporting

Monitor system health, security posture, infrastructure capacity, and performance.

Utilize monitoring platforms for proactive issue detection.

Generate operational and security reports for management.

Track key performance indicators and security metrics.

Maintain configuration baselines and documentation standards.

Documentation & Process Management

Develop and maintain:

Standard Operating Procedures (SOPs)

Security runbooks

Network diagrams

System architecture documentation

Configuration records

Disaster recovery documentation

Ensure all changes are documented according to change management procedures.

Maintain accurate inventory of hardware, software, licenses, and security assets.

End User Support

Provide technical support to employees across all business functions.

Troubleshoot Microsoft 365, endpoint, network, and security-related issues.

Support staff and executive users when necessary.

Participate in after-hours support and critical incident response activities.

Assist users with secure technology practices and cybersecurity awareness.

📌 Bilingual IT & Microsoft Security Administrator (Ciudad de México)
🏢 NORTHWARE SA DE
📍 Ciudad de México