IDC is seeking a hands-on Helpdesk Support Specialist to provide day-to-day IT help desk support to employees from the Mexico City office. You will handle remote, phone, email, chat, video, and face-to-face support, contributing to a positive user experience.
The role emphasizes Windows/macOS environment expertise, hardware troubleshooting, software installation, and strong communication. On-site four days per week with Friday remote, a key member of general IT Operations.
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📌 Hybrid IT Helpdesk Specialist — Mexico City (Fri Remote) (Nezahualcóyotl)
🏢 IDC Research
📍 Nezahualcóyotl
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