BPOD Latam is looking for an Enterprise Customer Success Manager to join an important company team in Mexico.

Mission

The Enterprise CSM is responsible for managing a small portfolio of strategic accounts through a high-touch model. This role focuses on leading the success strategy of complex enterprise customers, ensuring long-term value realization, retention and expansion, combining executive governance with the technical depth required to guide customers in their day-to-day use of the product.

Responsibilities
- Own a small portfolio of strategic enterprise accounts end to end: onboarding, adoption, renewal and expansion.
- Build and maintain executive Success Plans with measurable business outcomes inside the CS platform.
- Run the executive governance cadence, including QBRs and EBRs, goal tracking and roadmap alignment.
- Map and develop relationships with C-level sponsors, champions and technical decision makers.
- Act as the customer's first technical point of contact for product questions, configuration guidance and feature enablement.




- Track product usage and adoption signals to recommend improvements and activate risk or expansion playbooks.
- Own GRR for the portfolio and drive NRR through adoption-led expansion opportunities.
- Deliver a reliable renewal and expansion forecast with Q+2 visibility.
- Detect risks early and lead recovery plans, involving the executive sponsor when required.
- Represent the voice of the customer to the vendor's Product organization.
- Support clients from LATAM.

Requirements
- Minimum of 8 years of experience in the CS field, managing strategic or enterprise accounts.
- Mandatory and proven experience in the IT field, with hands-on product knowledge at administrator level.
- Proven ownership of retention and expansion targets (GRR / NRR).
- Executive presence and experience engaging C-level stakeholders.
- Sales background desirable.
- Advanced Spanish level required / Advanced English level required. Portuguese is a

📌 Custumer Succes Manager (Ciudad de México)
🏢 Bpod
📍 Ciudad de México