Due to our exponential growth in our Shared Services Center, we are looking for our next talented:

EL Accounts Receivable Specialist - ECS
General Description

The Accounts Receivable Specialist playsan important rolein the overall success and health of thefactoringportfolio. The specialist works as part of a team in a fast-paced high-impact environment. The Specialist works toestablishcontact with past due customers and resolve delinquencyin a timely mannerthrough providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company.

TheA/R Specialistconsistentlydemonstratesa positive and hardworking attitude, a continuous commitment to personal, organizational and process improvement and to build strong partnerships, one employee and one customer at a time, and by workingin accordance withELCOACH Teamcore values.

Duties and Responsibilities

Actively engage in scheduling,planningandfacilitatingan effective one-on-one with my leader on a weekly or bi-weekly basis.

ProactivelyutilizeCall Copyada performance review tool toseekand engage feedback from my leader.

Must be able to handle collection calls and /or correspondence in a fast-paced goal-oriented department.Expectation is 25 outbound calls to customers each day.

Documentscredit and collections activity for assigned accounts.

Provide customer serviceregardingcollection issues such as refunds, adjustments, resolve discrepancies, overpaymentsetc.

Accountable for reducing delinquency for assigned accounts.

Must havegood communicationskills and follow up effectively withaccount managers,leadership, and/ orcustomers to build solid relationships.

Meets defined department goals and activity metrics.





Analyze problems with a solution-oriented mindset

Youare responsible foryour book of business andrequiredto make business critical decisions

Able to schedule the day’s workload and hold oneself accountable to their actions

Positive mindset at the beginning of each day

Willing to learn their part of the entire process and understand how theyimpactbusiness on a day-to-day basis

The Accounts Receivable Specialist position functions by providing high level customer service to England Logistics’ customers.This position requires the A/R Specialist to have a business owner mindset. Job expectations are as follows:

25 outbound calls to customers per day

Resolution of any discrepancies on the customer’s account

Reducing the number of customers past due by 60+ days

Resolving short-paid/over-paid invoices with customer

Build relationships customers and account managers

Qualifications / Skills

Ability to quickly learn software systems.

Proficiency in Microsoft Office.

Able to prioritize and manage multiple responsibilities.

Excellent verbal and written communication skills

Work as a member of a team with peers and leadership within the organization

Prior A/R experience is a plus, but not at allrequired

Self-Accountability

Work experience Requirements

Prior business to business customer service experience

Computer proficient and a working knowledge of Microsoft Office products

Ability to multitask and prioritize competing agendas

Ability to self-manage and be proactive

Education, experience, and Licensing requirements

High school diploma or similar.

Bilingual

Working relationships

Credit, collections, operations and various internal departments

Physical Demands

Extended periods sitting

Extended periods working at a computer

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📌 MEX - Factoring EL Accounts Receivable Specialist ECS (Santiago Mexquititlán Barrio 1ro.)
🏢 CR England
📍 Santiago Mexquititlán Barrio 1ro.