Improvado is seeking a Technical Support Team Lead to build automation and AI layers for a fast-growing marketing data platform. You will lead a small Analysts team and design agents, workflows, and tools that embed AI into daily support work.
Responsibilities include automating ticket triage, crafting playbooks, troubleshooting data pipelines, and collaborating across Engineering, Product, and Customer Success. Remote-first role with growth opportunities.
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📌 AI-Driven Technical Support Lead (Ciudad de México)
🏢 Improvado
📍 Ciudad de México
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