Are you ready to support strategic customer relationships across Latin America while driving exceptional service, cross-functional collaboration, and operational excellence?
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise, and a mindful approach to fragrance design.
The role is based in Mexico (Hybrid) . Be part of a customer-focused, collaborative, and fast-paced team where together we can achieve greatness and create exceptional customer experiences. Your potential is our inspiration.
Where You’ll Make a Difference Manage customer orders throughout the entire Order-to-Cash process, ensuring accuracy and timely execution
Serve as the primary point of contact for customer inquiries, order management activities, and service-related requests
Partner closely with Planning, Manufacturing, Logistics, Quality, Finance, and Sales teams to ensure successful order fulfillment
Proactively identify and mitigate supply risks, inventory constraints, and delivery challenges impacting customer service levels
Support forecasting and demand planning activities through effective communication and coordination with internal stakeholders
Maintain customer, product, and transactional information within SAP and other business systems
Drive resolution of customer concerns while ensuring a high level of customer satisfaction and service excellence
Build strong partnerships with strategic customers and internal stakeholders across Latin America




Contribute to continuous improvement initiatives that enhance customer experience, operational performance, and service execution
What Makes You the Right Fit Bachelor’s degree in Business Administration, Supply Chain, Logistics, International Business, Engineering, or a related field
Minimum 3 years of experience in Customer Service, Order Management, Supply Chain Customer Service, Logistics Customer Support, or related functions
Advanced English communication skills, both written and verbal
Experience working with SAP and customer order management processes
Strong customer-facing communication and stakeholder management skills
Experience collaborating with Planning, Operations, Logistics, Quality, Finance, and Sales teams
Knowledge of Order-to-Cash processes and supply chain operations
Ability to manage multiple priorities and perform effectively in a fast-paced environment
Strong problem-solving, analytical, and customer-focused mindset
How Would You Stand Out? Experience within manufacturing, chemicals, flavors & fragrances, FMCG, or related industries
Experience supporting multinational or regional customer accounts
Knowledge of forecasting, demand planning, and end-to-end supply chain processes
Why Choose Us? Regional exposure across Latin America and interaction with strategic customers
Opportunity to collaborate with commercial, operational, and supply chain teams across the organization
Dynamic role with broad visibility across multiple business functions
Professional development opportunities within a global organization
Collaborative environment that encourages learning and continuous improvement
Opportunity to build a long-term career within a leading integral company

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📌 Customer Service Representative (Tlalnepantla de Baz)
🏢 Iff
📍 Tlalnepantla de Baz