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Sr ITS Analyst
Company: Ball Corporation

Location: Queretaro, MX, 76120

Date: Oct 8, 2026

Job Category: IT Administration

Req. ID: 51149

Job Description:

As an ITSM Functional Analyst, you will play a key role in implementing and supporting complex technology solutions that enable business performance and service excellence across Ball. You will work closely with business stakeholders, IT teams, and external partners to translate operational requirements into scalable solutions while ensuring service stability, operational resilience, and business continuity. The role includes supporting and coordinating critical operational processes such as major incident management, service monitoring, problem management, outage resolution, and continuous service improvement initiatives.

Responsabilities:

Lead critical incident responses, root-cause analysis, and service restorations to minimize downtime

Identify gaps in IT Service Management (ITSM) processes—such as incident, problem, and change management—and implement tooling or process improvements

Coordinate server, network, and application patching, security updates, and infrastructure capacity planning

Configure, test, monitor, and support application changes, enhancements,



and release activities across environments.

Partner with software vendors, implementation partners, and consultants to ensure successful solution delivery and adoption.

Drive continuous improvement through industry best practices, automation initiatives, and support for user acceptance testing.

Knowledge:

2+ years of experience in IT Operations, NOC, Service Management, Infrastructure Support, or Major Incident Management.

Bachelor's degree in a related field preferred and a minimum of 2-5 years of relevant professional experience.

Strong analytical problem-solving, stakeholder communication, and project coordination abilities

Deep familiarity with cloud/on-premise environments (servers, networks, databases), monitoring tools, and ITSM platforms (e.g., ServiceNow, Jira Service Management)

Experience implementing and supporting complex business systems and technology solutions.

Knowledge of business analysis, requirements gathering, system design, testing methodologies, and software development lifecycle processes.

Familiarity with ITIL, COBIT, Lean, Six Sigma, Kaizen, or other process improvement frameworks.

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📌 Sr ITS Analyst (Santiago Mexquititlán Barrio 1ro.)
🏢 Ball Aerospace
📍 Santiago Mexquititlán Barrio 1ro.