FBS is seeking a Quality Assurance Auditor to evaluate service quality, regulatory adherence, and customer journey impact. You will lead audits, analyze results, and present findings to business leaders, coordinating with sites and teams to drive improvements.
Idóneo candidates have 1-3 years in claims or contact centers, a QA mindset, and fluent English; bachelor’s degree is preferred for advancement.
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📌 Quality Consultant – Claims & Contact Center (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
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