Teva is seeking a Subject Matter Expert for Global Workplace Support Services. This role focuses on L1 IT service desk support across a integral organization, with direct ownership of escalation handling and metrics-driven improvements.
You will train staff, reduce MTTR, and drive process documentation while coordinating with resolver teams to ensure service levels and smooth operations worldwide.
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📌 Global IT Help Desk SME — Lead & Resolve (On-Site) (Nezahualcóyotl)
🏢 Tevapharm
📍 Nezahualcóyotl
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.