Capgemini in Mexico is seeking an Incident Manager to take command of critical IT incidents within the Technology Operations Center, leading end-to-end lifecycle from detection to resolution and post-incident review. You will own major incident bridge calls, coordinate multi-disciplinary teams, and deliver executive updates during high-severity incidents.
The role emphasizes hands-on leadership, structured incident practices, and continuous improvement of runbooks and processes in a bilingual
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📌 Incident Commander: Lead Major IT Incidents & Resilience (Centro-Norte)
🏢 Capgemini
📍 Centro-Norte
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