Farmers Insurance in Mexico seeks a Quality Consultant (Contact Center) to evaluate service quality and regulatory compliance across customer contacts, lead audits, and drive improvements in performance. The role requires coordinating with site leadership, analyzing audit data, and mentoring junior team members.
The adecuado candidate has 1-3 years in claims or contact centers, prior quality and call center experience, and prefers experience in a supervisory or performance coach role.
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📌 Quality Consultant: Elevate Contact Center Performance (Centro-Norte)
🏢 Farmers Group
📍 Centro-Norte
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