Collections Specialist – Accounts Receivable & Payment Recovery | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring a results-driven Collections Specialist to manage past-due accounts, recover outstanding payments, and protect company cash flow through consistent, high-volume collections activity.
This is a performance-driven outbound role . You’ll be expected to make 100+ outbound calls per day , follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.
You’ll manage accounts from initial outreach through payment or resolution, balancing persistence with professional customer communication.
If you have experience in collections or accounts receivable , are confident handling difficult payment conversations, and perform well against measurable recovery targets, this role is a strong fit.
What You’ll Own
Collections & Payment Recovery Make 100+ outbound collections calls daily to customers with past-due balances
Follow up consistently through phone and email
Secure:
Payments
Payment commitments
Clear resolution timelines
Navigate gatekeepers and connect with appropriate decision-makers
Handle payment objections professionally and confidently
Maintain consistent follow-up until accounts are resolved
Prioritize accounts based on aging, balance, and collection status
Track promised payments and follow up when commitments are missed
Take ownership of assigned accounts through final resolution
Billing Issues & Dispute Resolution Investigate issues preventing payment, including:
Billing discrepancies
Invoice disputes
Missing information
Payment delays
Identify the root cause of outstanding balances
Coordinate with internal teams to resolve billing issues quickly
Keep customers informed throughout the resolution process
Ensure disputed accounts remain actively managed
Follow up internally and externally until blockers are resolved
CRM & Account Management Maintain accurate account records in Salesforce or similar CRM systems
Document:
Outbound calls
Emails
Customer responses
Payment commitments
Case updates
Follow-up dates
Maintain clear visibility into every active collections account
Keep documentation accurate, complete, and current
Ensure follow-up dates and next actions are consistently recorded
Customer Communication Communicate firmly but professionally regarding outstanding balances
Handle difficult payment conversations without unnecessarily damaging customer relationships
Clearly communicate payment expectations and next steps
Respond appropriately to objections and payment concerns
Provide timely updates regarding billing disputes and account resolutions




Maintain professionalism across every customer interaction
Reporting & Process Improvement Track collections activity and account progress
Monitor payment commitments and recovery outcomes
Identify recurring issues contributing to delayed payments
Share insights that can improve:
Recovery rates
Billing accuracy
Collections workflows
Payment tracking
Maintain strong activity and follow-up discipline
Help identify opportunities to improve collections efficiency
Requirements
Previous experience in collections, accounts receivable, or high-volume outbound calling
Comfortable making 100+ outbound calls per day
Strong collections, negotiation, and objection-handling skills
Experience following up on overdue balances and payment commitments
Experience using Salesforce or similar CRM systems
Strong written and verbal English communication skills
High attention to detail and documentation accuracy
Ability to manage a large portfolio of accounts and follow-ups simultaneously
Strong organizational and time-management skills
Ability to remain professional during difficult payment conversations
Comfortable working independently in a remote environment
Availability during U.S. business hours
Nice to Have
Experience in structured or KPI-driven collections environments
Accounts Receivable (AR) operations experience
Billing support or dispute-resolution experience
Customer account management experience
Experience working with aging reports and overdue account portfolios
Experience improving collections or payment recovery workflows
Experience supporting U.S.-based customers or businesses
Tools & Technology
Salesforce | CRM Systems | Accounts Receivable Systems | Aging Reports | Billing Platforms | Email | VOIP/Phone Systems | Microsoft Excel | Google Sheets
What Makes You a Strong Fit
You’ll likely thrive in this role if you:
Are comfortable spending a significant portion of your day making outbound calls
Stay persistent when customers don’t respond immediately
Can discuss overdue payments confidently without becoming confrontational
Know how to handle objections and move conversations toward resolution
Consistently follow up on payment promises
Stay organized while managing many accounts simultaneously
Maintain accurate documentation after every interaction
Take ownership of outcomes rather than simply completing activities




Perform well in target-driven, KPI-focused environments
What a Typical Day Looks Like
Your day may start by reviewing aging reports and overdue accounts, prioritizing which customers require immediate follow-up based on balance, age, and previous commitments.
Throughout the day, you’ll make 100+ outbound collections calls , send payment reminders, secure payments or payment commitments, and follow up on previously promised payments.
You’ll also investigate invoice disputes or billing discrepancies, coordinate internally to resolve customer issues, and update Salesforce or other CRM records after each interaction.
In short: you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow.
Key Metrics for Success
100+ outbound calls completed daily
Total payments recovered
Percentage of overdue accounts resolved
Reduction in aging receivables
Payment commitment conversion and follow-through
Follow-up consistency
CRM documentation accuracy
Speed of billing dispute resolution
Overall recovery performance
Why This Role Stands Out
Direct impact on company cash flow and revenue recovery
Clear and measurable performance expectations
High ownership over assigned accounts
Structured, execution-focused working environment
Opportunity to strengthen collections, negotiation, and AR expertise
Fully remote position
Career growth opportunities into:
Senior Collections Specialist
Accounts Receivable Operations
Billing Operations
Revenue Operations
Interview Process
Initial Application
Spark Hire One-Way Video Interview
Recruiter Interview
Final Interview
Offer & Onboarding
Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire .
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage . Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you have experience in collections or accounts receivable , are confident making 100+ outbound calls per day , and know how to persist professionally until payment issues are resolved, we’d love to hear from you.
Apply today and take direct ownership of payment recovery, aging receivables, and cash-flow performance in a results-driven remote environment.
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📌 Collections Specialist (Ciudad de México)
🏢 Pavago
📍 Ciudad de México