SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.

Why you'll love this role:

In this role, every day is different. You will not perform the same repetitive tasks instead you are able to enjoy the variety this role brings. The ideal candidate must be a quick learner who possesses strong tech skills. This role will provide general support to clients across all our software solutions.

Essential duties include the following:

- Provides clients with telephone and online support.

- Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.

- Assists in the development of support plans for clients.

- Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.

- Participates in discovery sessions with customers to define requirements.

- Stays up to date on the latest product features, functionality and new releases.

- Acts as a subject matter expert both internally and with customers.

- Builds delivery best practices and processes by leveraging your implementation and consulting experience.

Serious candidates will possess the minimum qualifications:

- Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.





- Minimum of two (2) years of experience in customer service.

- This is an entry level position however; the idóneo candidate will be proficient with technology.

- Ability to retain information and apply gained knowledge to the next situation.

- Ability to assist with complex and customer facing software implementations.

- Ability to work in a fast-paced team environment.

- Demonstrated ability to troubleshoot technical issues.

- Excellent communication skills (both written and verbal).

- Ability to work independently as well as part of a team.

- Excellent analytical and time management skills.

- Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.

- Proficient in the latest web technologies and working knowledge of various operating systems.

- Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.

- Able to work efficiently and manage workload independently.

- Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.

- Sit for long periods of time performing sedentary activities.

- Stand, stoop, and kneel to file for long periods of time.

- Ability to perform repetitive tasks such as typing for long periods.

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

📌 HRIS Coordinator (Monterrey)
🏢 SWBC
📍 Monterrey