Stand8 provides end-to-end IT solutions and staffing services to enterprise partners across North America, with operational presence in Mexico supporting a wide range of technology, engineering, and business roles.The Integral Network Operations Tier II Technician will provide high-quality operational support for critical network services during a night shift schedule.
This role is responsible for monitoring, triaging, escalating, and resolving network faults across a multi-vendor telecommunications environment.
The position supports service reliability, SLA adherence, and timely incident resolution for key customers and internal stakeholders.Location & Work TypeLocation: Remote, MexicoWork Type: RemoteKey ResponsibilitiesMonitoring of internal and external networks across a multi-vendor environmentCarrying out initial triage diagnosis on faults and proactively escalating issues as requiredPrioritizing faults to meet SLAs, including resource management of external contractorsProviding regular updates to internal stakeholders and external customers on the progress of faultsFault isolation and repair tasks on DWDM, SDH, Dark Fiber, IP, and Ethernet circuitsResponsible for the management of fault receipt, fault identification & logging, support team dispatch, and fault management to resolutionEnsuring service availability and Mean Time To Repair (MTTR) targets are met.Providing support to the Shift Lead when requiredFacilities and key sites monitoring and fault managementArranging and coordinating access for suppliers with support team membersProviding key metrics and reports as required to senior Operations stakeholderQualificationsRequired:Night Shift Role.
Will work 12-hour shift 7pm - 7am US Central Time.Schedule: Sun - Wed one week (4 days) then work Sun- Tues next week (3 days).




Every other week rotation.VLAN Routing, MPLS, IP- Trace Routes,Ethernet over Transport skillsNeeds to Know their StuffTroubleshoot Layer 2 Point to point Networks.2-4 years (minimum) proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.Experienced in Routing, Switching, VLANS, DWDM & FiberExperience in a multi-vendor environment is essentialKnowledge of OSP practices e.g. basic OTDR analysis and fiber repairs.Troubleshooting Layer 2/3 trouble tickets on DWDM / SDH and Ethernet networks.Pragmatic and analytical approach to problem-solvingConfident and able to challenge suppliers and processes.Ability to manage in & out-sourced suppliers or partnersComfortable working 24/7 shift patterns, including holidays and nightsOutstanding confidence, initiative, and organizational skillsCRM is desirable.Remain flexible and adaptable to any change in business needs or requirementsProactive mindset & attitude to ensure customer satisfaction is in everything we do.Preferred (Optional):None identifiedAbout UsStand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more.
Stand8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.Check out ; and reach out today to explore opportunities to grow together!
By applying to this position, your data will be processed in accordance with the Stand8 Privacy Policy.
#J-*****-Ljbffr

📌 Remote Night-Shift Global Network Operations Technician (México)
🏢 Stand8 Technology Consulting
📍 México