The Customer Service Representative is an entry-level position responsible for providing a positive customer service experience and executing day-to-day banking activities in coordination with the Customer Service function.
The overall objective is to provide high quality customer service and to achieve customer satisfaction by delivering optimal solutions.ResponsibilitiesPromote security box services to customers who meet the profile to be users of this serviceAdminister and supervise client access to safe deposit boxesMaintain the safe deposit inventory filesPerform periodic reviews of the status of records of safe deposit boxes for collection of unpaid incomesUpdate and maintain client contracts Make contact process to customers to update contractsWork with manager to manage and safeguard access keys to the vault of safe deposit boxesResolve client issues and identify when to deviate from standard practices or elevate to supervisorFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy,



applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.QualificationsPrevious relevant experience preferredExperience in branch services or customer serviceDemonstrated knowledge of Office Package Management and WEB toolsExcellent verbal and written communication skillsAbility to work in fast-paced environmentEducationHigh School diploma or equivalentThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.Job Family GroupCustomer ServiceJob FamilyBranch ServiceTime TypeFull timeMost Relevant SkillsPlease see the requirements listed above.Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster.
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