Blue Yonder Title:Sr.
Support Engineer 1 – Warehouse Management Systems (WMS)Other comparable titles: SR Technical ConsultantLocation: Monterrey MexicoOverviewBlue Yonder is currently seeking a Sr Support Engineer to join our Warehouse Management Systems (WMS) Tech Team.
Our WMS Operate (Tech) Team is responsible for working with our general customer base to support the WMS Solution during onboarding, go-live, and steady state phases of their implementation.
For our SaaS customers, we handle all aspects of solution support, including proactive monitoring, application, as well as infrastructure support: End-to-End.The team currently comprises general associates across Americas (NA/LATAM), EMEA, APAC, and India, while supporting 140+ global customers and over ****+ sites.Scope of PositionBlue Yonder is seeking a talented candidate with 12+ years of experience in enterprise software support/architecture, deep technical fluency across application code, databases, and cloud infrastructure, and a track record of leading complex customer onboarding engagements.
This is a technical role: you'll be expected to diagnose issues at the code and infrastructure level, architect solutions for cloud migrations, and manage the project cadence of onboarding a customer onto our cloud platformOur current technical environmentSoftware: JavaDBMS: SQL, OracleOS/Environments: Windows Server, Linux, Microsoft AzureCloud/SaaS technical toolsets: AppDynamics, SplunkTicketing/Colaboration: Service Now, JiraCode Repositories: GithubWhat you'll doTechnical OwnershipServe as the senior technical escalation point for complex, high-severity customer issues — performing code-level review, database query analysis, distributed tracing, and debug sessions across application and infrastructure layersDiagnose and resolve issues spanning the full cloud stack: application behavior, Azure infrastructure, networking, and data layerAct as the technical liaison between Support, Development, and Cloud Operations teams on root-cause investigations and architectural fixesOwn and maintain monitoring/observability configurations (AppDynamics, Splunk)



to proactively surface issues before they impact customersCloud Customer OnboardingLead the technical execution of onboarding customers migrating to or newly implementing our cloud/SaaS WMS platform — environment provisioning, data migration, integration validation, and cutover activitiesWork closely with the assigned Project Manager to flag technical risks, dependencies, and blockers as they arise, providing accurate status on technical workstreamsPartner with customers directly during go-live to validate infrastructure readiness, performance baselines, and rollback contingenciesProduce onboarding documentation, runbooks, and architecture diagrams tailored to each customer's cloud environmentTechnical Leadership & Knowledge SharingMentor mid-level and junior support engineers on technical troubleshooting methodology and cloud architecture conceptsTake ownership of the most complex escalated incidents on behalf of the broader support teamChampion Knowledge Centered Support (KCS) — author high-quality, technically rigorous knowledge articles for self-service resolutionParticipate in an on-call rotation for critical cloud infrastructure incidentsWhat we are looking forTechnical Experience (Required)Deep experience with Warehouse Management and/or Labor Management systems, including underlying data models and integration pointsProven experience supporting cloud-hosted/SaaS environments, specifically Microsoft Azure — infrastructure troubleshooting, scaling, and performance tuningWorking knowledge of API concepts and design (REST/SOAP) — able to read API specs, troubleshoot API calls, and diagnose integration failuresNotions of cloud-native application architecture and containerization (Docker, Kubernetes)



— understanding how containerized services are deployed, scaled, and troubleshot in a cloud environmentKnowledge of system integration patterns and protocols, including file-based transfers, AS2, SFTP, API-based integrations, and message streaming platforms (Kafka)Strong hands‐on skills in Java application analisys and debuggingAdvanced SQL skills (Oracle and/or SQL Server) — writing, optimizing, and troubleshooting complex queries against production dataProficiency navigating and administering both Windows Server and Linux environmentsExperience contributing to customer onboarding/implementation projects from a technical execution standpointFamiliarity with observability/APM tooling (AppDynamics, Splunk) for proactive issue detectionWorking knowledge of software release management and deployment processes in a SaaS contextProject Management Capability & Soft SkillsWorking knowledge of project management fundamentals (workstream tracking, dependency mapping, status reporting) to effectively coordinate with Project Managers during onboarding engagementsExcellent written and verbal communication skills — able to translate deep technical detail into business impact for customer stakeholders and PMs alikeResourceful, independent problem-solver comfortable operating with ambiguity and minimal guidanceStrong mentoring instincts and comfort operating as a technical authority within a teamSoft Skills:Ability to be resourceful and resolve complex problems with little to no guidance Demonstrates excellent communication skills, both written and verbalTeam player and works well in a highly active atmosphereOur ValuesIf you want to know the heart of a company, take a look at their values.
Ours unite us.
They are what drive our success – and the success of our customers.
Does your heart beat like ours?
Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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📌 Sr Support Engineer 1 - Wms (Monterrey)
🏢 Jda
📍 Monterrey