Tidal is hiring a Customer Support Specialist (eCommerce) as an independent contractor for a technology company helping creators run online shops and memberships.
You will support customers via Zendesk, handling orders, shipping issues, refunds, replacements, and account concerns, while escalating complex cases.Located remotely with ~40 hours per week and overlap with US Pacific Time.
Strong English communication and experience in ticket-based support are required, with familiarity in eCommerce
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📌 Remote Ecommerce Support Specialist (México)
🏢 Tidal
📍 México
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