Location: Guadalajara, Jalisco — HybridSalary: $34,000 MXN gross per month + Quarterly performance-based incentivesTravel: Valid U.S. visa requiredAbout the RoleWe are looking for a relationship-driven and commercially minded professional to manage and grow a portfolio of U.S.-based customer accounts.This position combines Customer Success, Account Management, and relationship-based sales.
You will be responsible for building trusted customer relationships, increasing platform usage, retaining and reactivating accounts, and identifying growth opportunities within existing customers.This is not a traditional customer support position.
Customers may not always contact you with an immediate request, so you must be comfortable creating engagement, uncovering needs, and proactively demonstrating how the platform can support their business.The role is a hands-on individual contributor position in a growing and evolving environment.
Some processes and responsibilities are still being refined, so the right person must be comfortable creating structure, taking initiative,
and moving forward without always having detailed instructions.Key ResponsibilitiesManage and Strengthen Customer RelationshipsManage a portfolio of U.S.-based customer accounts throughout the customer lifecycle.Build authentic relationships and become a trusted partner to customer stakeholders.Conduct proactive outreach, pulse checks, account reviews, and strategic follow-ups.Understand each customer's business, operational challenges, goals, and decision-making process.Maintain meaningful relationships even when customers do not have an immediate need.Build relationships with multiple stakeholders and decision-makers within each account.Advocate for customer needs while balancing customer satisfaction with business objectives.Drive Retention and Customer EngagementMonitor customer activity, platform usage, adoption, engagement, and account health.Identify declining or at‐risk accounts and create clear retention or recovery plans.Reactivate customers who have reduced or stopped using the platform.Address concerns and objections that may prevent customers from continuing or expanding their usage.Manage escalations and difficult customer conversations calmly and professionally.Strengthen customer loyalty and position the platform effectively against competitors.Generate Account GrowthProactively identify opportunities to increase customer activity and platform usage.Help customers recognize needs and opportunities where the platform can
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