Overview:Lexmark International, Inc. is seeking an experienced Project Coordinator to lead the successful delivery of managed services operations and strategic projects for customers. This position is responsible for ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments while strengthening customer relationships and driving continuous improvement initiatives. The role has a direct impact on operational excellence, customer satisfaction, and business results.Why Join This Team?Opportunity to lead strategic projects and key customer relationshipsExposure to cross-functional teams, customers, and external vendorsCollaborative environment focused on operational excellence and innovationAbility to influence customer experience and satisfactionOpportunities for professional growth and leadership developmentWhat You Will Do:Lead managed services operations and projects from planning through execution and closureEnsure contractual SLAs and KPIs are consistently met or exceededManage customer relationships, governance activities,



and contract modificationsCoordinate operational teams and vendors to ensure customer requirements are fulfilledIdentify and implement continuous improvement initiatives to optimize service delivery and customer satisfactionWhat You Need to Succeed:Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related fieldMinimum of 5 years of project management experience, preferably in technology or manufacturing environmentsStrong leadership, communication, stakeholder management, and negotiation skillsExperience with project management tools such as ServiceNowFluency in Spanish and technical English, both written and spokenHow We Set You Up for Success:Collaborative and customer-focused work environmentOpportunity to work with multidisciplinary teams and experienced leadersAccess to ongoing learning and professional development opportunitiesCulture centered on growth, continuous improvement, and shared success#LI-NM1

📌 Técnico en Sitio de Servicio de Impresión (México)
🏢 Xerox
📍 México