Salario: $ 12,569

Remoto: Teletrabajo

MX WORK FROM HOME AT THE VIRTUAL CONTACT CENTER! Yucatán and Puebla ONLYJob Description: Bilingual Customer Service AssociateJob Type: Full-time, permanent positionLocation: Work from home in Mexico ONLY for Yucatán and PueblaMonthly Salary: $12,569An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.The idóneo work from home Amazonian is internet savvy and has technical aptitude when it comes to online tools and research.The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.Being able to work an assigned schedule that falls within our operating hours is required and expected. Typically, shifts include one or both weekend days and schedules may change throughout the duration of your employment. There may be overtime requirements,



based on business needs.Working hours for all staff increase substantially during our peak season (November-January). In order to support our customers, vacation requests are not granted during our peak season unless otherwise required by law. You may also be required to work on any/all major holidays.BASIC QUALIFICATIONSMandatory requirements:Live in Yucatán or PueblaHigh School DiplomaBe at least 18 years oldLocated at Mexico and have citizenship or legal open condition work permit.Have 85% English level or higher.Have (or be able to obtain) High Speed Internet (10 MGB download / 5MBG upload or better).Have (or be able to attain) another means of communication (personal landline or cell phone, for emergency purposes).Customer Focus:Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environmentAbility to empathize with and prioritize customer needsDemonstrates interpersonal skills with a diverse customer baseDemonstrates conflict resolution, negotiation, and de-escalation skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsMaintain regular and reliable attendance, including the daily schedule as assignedFlexible with the working schedule; may be expected to work weekends,



holidays and eventsAbility to work overtime as required by businessProblem Solving Skills:Effective problem solving skills including decision making, time management and immediate prioritization of tasksAbility to approach problems logically and rationallyAction oriented and self-disciplinedOrganized and detail-orientedAbility to quickly and effectively prioritize work time in various departments to meet business needAbility to maintain composure in highly escalated situationsPreferred Qualifications:Action oriented, self-disciplined and organizedEffective time management skills and ability to prioritize work time to ensure productivity and department standardsAbility to communicate clearly with both internal and external customersGood comprehension skills - ability to clearly understand and address customer issues appropriatelyGood composition skills - ability to compose grammatically correct, concise, and accurate written responsesAbility to use a desktop/Laptop computer system, Familiarity with Windows 8.1 or 10, Microsoft Outlook, and Internet ExplorerGood typing skillsPreferred Criteria:Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.Should ensure work-like environment with no disturbance during the work hours.Experience working in a customer service environment for at least 6 monthsImportant notes:Important notes:If you are selected, you will be shipped the required equipment to perform the job.Please be sure to verify that the address provided is an accurate address where you can receive equipment to ensure that there are not delays. Make sure you add the apartment number (if any).#J-18808-Ljbffr

📌 Asociado De Servicio Al Cliente Bilingüe Español-Inglés Remoto (Ciudad de México)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 Ciudad de México