Remoto: Teletrabajo

Bilingual Appointment Setter & Patient Coordinator – RemoteEnglish/Spanish | U.S. Medical Aesthetics Practice100% remote position. Applicants from anywhere in Mexico are welcome. No relocation required.Lumina Aesthetics Med Spa, a U.S.-based medical aesthetics practice in New Jersey, is hiring a reliable, sales-oriented Bilingual English/Spanish Appointment Setter & Patient Coordinator for a long-term, 100% remote position.This is not a basic administrative/data-entry position. You will communicate closely with prospective and existing patients by phone and text, answer questions, follow up with leads, and convert interested customers into appointments.ResponsibilitiesMake outbound calls and follow up with leads by phone and text.Respond promptly and professionally to patient inquiries during your shift.Learn our treatments, services, pricing, and current promotions.Answer brief, routine questions using company-approved information.Know when a question requires professional/clinical judgment and recommend a consultation with one of our providers instead of giving medical advice.Use strong sales and communication skills to handle common questions/objections and convert interested leads into appointments.Manage appointments and patient information accurately in Vagaro.Maintain lead tracking, reports, and records using Google Sheets and Google Docs.Follow company scripts, procedures, and lead-management guidelines.Schedule & AttendanceMonday–Saturday | 7 hours/day | 42 hours/week | Sunday offYou must be available for the assigned schedule aligned with U.S.



Eastern Time (New Jersey).Consistent attendance is essential. Frequent absences, lateness, or early sign-outs are not acceptable for this position. Please apply only if you can reliably commit to the required schedule.Technical RequirementsYou must have:A reliable, properly functioning computerStable high-speed internetReliable headset/microphone and quiet workspaceGood working knowledge of Google Sheets and Google DocsAbility to use multiple web-based systems efficientlyAbility to remain connected to our designated Zoom work session with your work screen shared during scheduled working hours as requiredIf you are unable or unwilling to share your work computer screen during your scheduled shift, please do not apply.Experience with Vagaro is a strong plus.Compensation & Performance GrowthWe reward strong and consistent performance with higher hourly pay.Training Rate: $4 USD/hourAfter training, team members may qualify for:Completed Paid Appointments/Month Rate20+ $5/hour35+ $6/hour50+ $7/hour80+ $8/hourA performance appointment counts only when the customer attends and completes a paid treatment/service. Cancellations and no-shows do not count.Rate advancement also considers attendance, punctuality, communication, work quality, proper follow-up,



Vagaro/CRM accuracy, compliance with procedures, and available lead volume.QualificationsStrong spoken and written English and SpanishExcellent phone communication and customer-service skillsStrong sales ability and confidence making outbound callsReliable attendance and punctualityGood computer and organizational skillsComfortable using Google Sheets and Google DocsAble to learn treatment/service information and explain it accuratelyCoachable, dependable, and motivated by performancePrevious appointment-setting, sales, call-center, or customer-service experience preferredExperience with U.S. customers, healthcare, medical aesthetics, beauty/wellness, or Vagaro is a plusImportantThis is a 100% remote position with no face-to-face patient interaction. However, you will communicate closely with patients throughout the day by phone and text, so prompt responses, professional communication, consistent follow-up, and strong sales skills are essential.Shortlisted candidates may complete an English/Spanish speaking assessment, mock customer call, Google Sheets/Docs assessment, and computer/internet readiness check.Please apply only if you meet the schedule, attendance, technical, communication, and screen-sharing requirements.-Requerimientos- Educación mínima: Educación media superior -Bachillerato General2 años de experienciaIdiomas: InglésEdad: entre 20 y 50 añosConocimientos: Crm, Google docs, Google drive, Google sheets, ZoomPalabras principal: casa, remoto, remote, teletrabajo, home

📌 Bilingual Appointment Setter (Ciudad de México)
🏢 RG International
📍 Ciudad de México