Join us at EntrustAt Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our adaptable, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.Get to Know UsHeadquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’sthe curiosity, dedication, and innovation that drive our success and help us anticipate the future.Position Overview:We’re looking for a Technical Phone Support Specialist - Mexico CityThe Technical Phone Support Specialist is responsible for the installation, administration, and ongoing support of Access Control Solutions on customer server hardware, Windows Active Directory/ DNS/ WINS/DHCP, as well as Windows 2003/2008Servers in web, application and database environments to our customers in the US and channel partners around the world.Responsibilities:Technical Phone Support Key ActivitiesProvide 2nd level support to assist customers and technicians with difficult technical issuesHigh availability for support contact to ensure timely and accurate response to all inquiries.Responds to inquiries for support requests from customers, distributors and sales people in a timely mannerUtilizes phone, email and remote connections to investigate customer issuesDiagnoses underlying cause of customer complaints or performance issuesCreate and maintain documentation to assist in future problem resolutionResolves customer issues escalated from 1st level Phone Support and on-site technicians, escalating to engineering for additional support when neededSupport end-user installations, configurations,



updates and migrations through problems.Act as direct contact with internal and external customers.Provide 24/7 on-call support after hoursProvide cross training to other colleagues.Customer Installation and Training Key ActivitiesProvide onsite installation of Access Control solutions onto existing customer server systemsDeliver software operations training for customers and IT personnelInteract with System Administrators to apply software patches and perform upgrades to existing customer systems.Provides remote installation support for hardware and software as requestedLearning and Development Key ActivitiesParticipate in company sponsored personal development and quality initiativesComplete all company training and development courses required by EntrustRead journals or other market sources to ensure knowledge of market changes and or advancesBasic Qualifications2+ years of experience in an IT environmentFluent in English and SpanishMust be able to lawfully work within MexicoPreferred Qualifications:Associate’s degree in information technology or equivalentProficient problem solving and troubleshooting skillsExperience in general networking technologies and conceptsExperience configuring and maintaining Windows Server 2000/2003/2008 associated tool and utilities.Previous experience in a customer service environmentPrevious job experience in the Financial Institution industryAdvanced technical educationProfessional technical certification such as A+, MCSA, MCSE or similarNetworking and/or Software Certificates such as Network+ and CCNASQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experienceExperience supporting remote and mobile users and computing/communicationsExperience with systems backup and recovery technologiesExcellent verbal communications and customer skillsAbout EntrustEntrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences,



whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.For more information, visit . Follow us on, , , , andEntrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.Ready to Make an Impact?If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.Apply today!For more information, visit . Follow us on, , , , andEntrust is an EEO/AA/Disabled/Veterans EmployerEntrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.Recruiter:Marcina Stewart

📌 Tech Phone Support Specialist - Mexico City, MX (México)
🏢 Entrust Mexicode CV
📍 México