Sonova Mexicali, Mexico, is seeking a Customer Excellence Quality Manager to bridge customers, local markets, and North America Quality HQ. This role focuses on quality communication, escalation handling, and Voice of the Market initiatives to drive customer-focused improvements.
You will engage with customer service, quality, commercial, and operations teams, manage stakeholders, travel 20–40% across North America, and contribute to recovery activities and quality investigations.
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📌 Voice of the Market: Customer Quality Lead (Hybrid) (Centro Cívico)
🏢 Sonova Group
📍 Centro Cívico
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