Tidal is hiring a Customer Support Specialist (eCommerce) for a technology company serving creators with online shops and memberships. You will support customers via Zendesk on orders, shipping, refunds, and account questions, investigate issues, and escalate when needed. This is a fully remote, independent contractor role with approx.
40 hours per week. We seek 2–4 years in customer support, strong English communication, familiarity with APIs, and comfort with tech concepts.
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📌 Remote Ecommerce Support Specialist (Nezahualcóyotl)
🏢 Tidal
📍 Nezahualcóyotl
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