PRIMARY RESPONSIBILITIES

Build and maintain close customer and manufacturing relationships

Act as the window to the customer for information from YNA-affiliated manufacturing, design and quality groups.

Assess and validate quality, manufacturing process, design and other customer concerns at the customer

Present to the customer complex defects and counter-measures as well as negotiate their solutions

Provide change recommendations

Problem-solving assessing and validating the actual and potential design / quality solutions vs. observed concerns

Support Part Approval and related first piece sign off

Provide on-site customer support for investigations and other quality or design-related events. (e.g. audits, repair, vehicles on-hold and assisting with on-site customer repairs as required)

Supervise any 3rd party sort / rework (e.g. Product Action)

Support on answering official and unofficial customer claims thoroughly, accurately, in a timely and technically correct manner to achieve customer approvals

Manage the tracking, analysis and reporting of customer quality claim information

Verify corrective action effectiveness through the Manufacturing team.

Coordinate and support customer visits / audits to Yazaki manufacturing plants

Solve complex problems and prevent their recurrence by working with Manufacturing and the customer

Facilitate customer visits for Yazaki manufacturing, design and quality groups

Liaise with Manufacturing , communicating customer Quality Manual requirements and coordinating corrective action activities / responses

Analyze trends in factory defects focusing on manufacturing improvement areas

Conduct wiring system function and vehicle interface analysis

Participate in program launch preparation

Schedule and attend manufacturing program launch reviews

Coordinate with Manufacturing to provide customer support





Offer technical support to internal groups

Support Program Management in the execution and monitoring of key program milestone events (GPMS)

Develop Past Problem History Analysis with the customer and Manufacturing.

Reviews the inspection standard to ensure smooth trial events and safe launch activity

Conduct manufacturing / supplier readiness reviews using the appropriate Yazaki or customer assessment tool

Supports team members at build events: assembling / recording quality issues, assigning responsibilities, validating closure of defect concern

Incorporates lessons learned into advanced program team activities

Perform quality audits that support Key Strategies in manufacturing and distribution

Complete and submit CSs and Quality Authorized Rework (AR) packages to instigate rework

Initiate root cause analysis for identified quality issues using Integral Quality Reporting System (GQRS) then direct the corrective action activities with Yazaki manufacturing and distribution facilities

Maintain issue documentation through GQRS, QE Report, CS/AR and sorting logs

Keep a working knowledge of customer carlines, Yazaki-supplied parts and manufacturing / quality processes

Identify critical product features, communicating to Manufacturing the key critical items and what activity to implement to prevent defects

Implement and support continuous improvement activities

Participate in Key Strategies meeting: report launch updates, issue status, trial run impacts and other pertinent details





Report to YNA Nissan management and customer management as requested

Support long-range and short-term group forecasts, goals, objectives, and priorities

Support other projects, tasks, and/or duties as assigned

Handle and analyze the warranty claims addressed by the customer to Yazaki, and have a successful negotiation to get them removed from the Yazaki Supplier Score card.

Prepare and submit warranty report (WLRC) periodically, to recover warranty costs based on Nissan procedure and Yazaki requirements, in order to keep Warranty costs within threshold (KPI), for both Nissan Mexico and Nissan North America.

REQUIREMENTS
Degree Requirements:

Associate's Degree in Engineering, Business Management or related field or equivalent experience preferred

Certification Requirements:

N/A

Previous Experience:

Required experience in : Automotive engineering experience or related field

QEI: 2 years of experience

Preferred experience in : Automotive engineering experience or related field

QEI: 2 years of experience

W/H manufacturing experience with the ability to read blueprints, problem solving experience, Control Plan, FMEA and high-level quality auditing experience preferred

Unique Sr. QE: experience and / or training for ISO/TS Quality Management Systems preferred

Travel Requirements:

Both domestic and international travel required branches, customer and manufacturing sites

Language:

Software:

Microsoft Suite

On Call Requirements:

Yes, during customer production hours including overtime and weekend hours. Occasionally able to work a different shift to support launch or customer events.

Physical Requirements:

Able to lift up to 45 pounds, sort / inspect parts, stand 8+ hours in assembly plant environment

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📌 Engineer, Quality Assurance Methods (Centro-Norte)
🏢 Yazaki North America
📍 Centro-Norte