Role purpose

Ensure software releases meet defined business requirements, support end-to-end business processes, deliver a strong user experience, and are fit for production with managed risk.

Key responsibilities

• Validate that software functionality aligns with approved business needs and documented functional requirements.
• Perform business-focused quality assurance across end-to-end processes, confirming workflows and business rules are implemented correctly.
• Assess solutions from an end-user perspective to ensure they’re intuitive, easy to use, and meet user expectations.
• Identify, document, and escalate implementation risks (e.g., functional gaps, data integrity issues, process breaks, or system failures) with clear impact statements.
• Support release readiness by confirming the solution is reliable and minimises disruption to business operations.
• Provide a formal business QA sign-off/recommendation that the solution is ready for production and aligned to business and organisational objectives.

Requirements
• Bachelor’s degree (or equivalent).




• Intermediate English, including written communication skills.
• Knowledge/experience in project delivery, using Agile methodology.
• Knowledge/experience in digital banking projects: mobile banking and internet/online banking.
• Basic testing knowledge (e.g., test cases, execution, defect reporting).

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.
“At HSBC

📌 Digital Quality Assurance (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México