Role purpose

Coordinates all aspects of change delivered in VS; Responsible for maximizing velocity in VS and optimizing work flowing into Agile teams. Operates across all Agile Teams in the SVS Actively driving business delivery across all aspects of change. Accountable for Financial management (e.g. Business/Tr recharges, direct cost, charges to the business), governance, executive reporting, QBR support.
Support Business in breaking down product vision and roadmap into a backlog of actionable and appropriately sized work items that clarify what needs to be done, in what order and how to know it is done correctly (e.g. Definition of Done).
Make key decisions (inc. prioritization) based on customer / business needs and analysis led
insights.
Build and enable the practice of delivery management and scrum mastery and improve agile maturity across HSBC.

Key responsibilities

• Embed effective, efficient collaboration across Business, Transformation and Technology within and between Teams / SVS.
• Manage delivery governance and reporting, ensuring effective,



appropriate and timely communication and updates across key stakeholders.
• Embed HSBC Agile practices in the VS / SVS and continuously improve ways of working to minimise waste and improve delivery efficiency and effectiveness within HSBC guardrails.
• Facilitate SVS / VS ceremonies, governance forums and ad hoc meetings when appropriate, ensuring they are positive, effective, and kept within the timebox.

• Maintain a holistic view of available resource and demand across geographies, skillsets, and grades, to best deliver defined outcomes / goals.
• Manage short term and long-term capacity plans, VS / SVS / Teams sizing and structures, and resource / skills allocations to optimise delivery flow and utilisation.
• Act as key point of contact for the VS / SVS regarding delivery within and between the VS / SVS and across WPB.
• Oversee creation of artefacts (e.g. QBR Memo, Capability Investment Case) to secure fun

📌 Regional Transformation Operations Manager A&E Governance (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México