Description

As the ultimate leader of their store, a Store Manager is accountable for every aspect of the retail store performance, ensuring that all areas of the store are engaged, achieving key results, and that the store is delivering world-class guest experience. Store Managers are responsible for hiring and developing people. Store Managers are responsible for creating an environment and a store culture where people feel a deep sense of belonging and have the opportunity to grow. As a result, they ensure their store delivers quality guest experience in line with company values and directives (people experience, store operations, product, and community relationships).

Core Responsibilities of the Job

Leadership and People Management
- Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive and fun experience for team members.
- Establish a vision for the store, based on key metrics and initiatives, and cascade to all team members.




- Manage the store’s hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins and leading performance management activities.
- Address all employee concerns and issues, including knowing when to partner with internal support to take appropriate action.

Guest Experience and Community
- Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
- Manage and direct in-store team members to ensure optimal guest experience that values guests’ time and supports store operations.
- Address emergent issues, including guest

📌 Store Manager | Artz Pedregal (Ciudad de México)
🏢 Lululemon Athletica
📍 Ciudad de México