Purpose of the role
As a Junior Level Content Designer, you will collaborate in the narrative and clarity of all our ecosystem. You will help design digital journeys, information architectures, and content systems to transform complex financial processes into intuitive, clear and human experiences. For this purpose, you’ll be able to collaborate with UX Designers, researchers, product managers and other internal and external stakeholders to find achieve business goals and top‑notch usability.
Main Activities
- Content strategy: Help create end‑to‑end user journeys maintaining our voice, tone and narrative strategy according to our guidelines while protecting consistency across financial products and markets. This requires collaborating with stakeholders, completing approvals with General Design teams, and meeting key financial objectives.
- Linguistic excellence & creativity: Ensure an impeccable standard of grammar, syntax, and creativity. You’ll bring a creative edge to the journeys, finding innovative ways to solve technical hurdles with elegance, wit and craftsmanship.




- Business‑aligned design: Validate content decisions through data and metrics to drive organizational objectives.
- Simplifying Complexity: Adapt technical and legal concepts into human, actional language making sure it is aligned with regulatory compliance and security.
- Documentation: Standardize and maintain comprehensive documentation across Confluence, Jira, etc., to align cross‑functional requirements for Legal, Compliance, IT and Global Design teams.
- Content localization: Oversee the end‑to‑end localization process, balancing nuanced local market requirements with adherence to global UX writing standards and brand voice.
- Strategic Collaboration: Work closely with UX researchers, designers, and product managers to align data insights with product goals. Present findings to stakeholders and provide strategic proposals for product and design improvements.

Requirements
- Bachelor's degree

📌 UX Content Designer Jr (Ciudad de México)
🏢 HSBC Holdings
📍 Ciudad de México