Claims Reporting Representative Join Integon, a certified Great Place to Work, and help customers feel supported and guided during some of their most stressful moments. About Integon Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports U.S. affiliates by delivering high‐quality property and casualty insurance services that help people protect what matters most. As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution. About the Role As a Claims Reporting Representative, you will be the first point of contact for customers reporting a loss. You’ll gather essential information, explain the claims process in a clear and empathetic way, and route calls or documentation to the appropriate teams. This role is adecuado for people who communicate calmly under pressure, enjoy helping others, and take pride in providing accurate and compassionate support.



What You’ll Do * Establish rapport with customers and gather details to file First Notice of Loss (FNOL) claims.* Provide clear explanations of the claims process and next steps.* Receive, screen, and route incoming phone calls and electronic correspondence.* Communicate with customers and third parties to obtain or provide claim‐related information.* Accurately document customer interactions following established guidelines.* Assist with scheduling inspections and arranging rental cars when needed.* Demonstrate empathy, patience, and professionalism during every conversation.* Use online systems and prompts to guide callers and set expectations. What You Bring *Required* * High School Diploma, GED, or equivalent experience.* Advanced English and Spanish (fully bilingual).* Strong verbal and written communication skills.* Ability to multitask across multiple systems.* Proficiency in Microsoft Office (Word, Excel, Outloo

📌 Claims Reporting Representative (Tijuana)
🏢 Allstate Northern Ireland
📍 Tijuana