Are you passionate about delivering world-class customer service while solving complex order challenges in a dynamic, fast-paced environment? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Senior CSSC Front Line Representative, you'll be providing expert-level customer support and order management across multiple channels that ensures seamless order-to-delivery experiences for our customers and sales teams. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position reports directly to the CSSC Supervisor and will operate daily out of the Apodaca, N.L., facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.

What You Will Be Doing

As a key part of the Customer Sales & Service Center (CSSC) team,



you'll create impact by resolving complex customer inquiries and optimizing order fulfillment processes that drive customer satisfaction and business profitability.

Your main responsibilities include:

• Provide primary support for day-to-day and escalated inquiries across the Order-to-Delivery process, handling complex orders to ensure fast, accurate order management
• Assist customers with order progression, supply chain issues, and order changes including lead times, shipping conditions, cancellations, and consolidation for project sales
• Proactively collaborate with Finance on credit control, invoice disputes, and use SAP/BW reports to execute daily routines and maintain service level agreements
• Promote digital tools (GPC, MyGrundfos, Extranet) to customers and manage material master data creation
• Record customer complaints, coordinate product returns, and provide 2nd line support to resolve incoming inquiries across the business
• Plan and prioritize work tasks to maintain service deli

📌 Senior CSSC Front Line Representative (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca