Position: Business Analyst – CPQ / eCommerce
Location: Remote from Mexico

Role summary:
Bridge business stakeholders and engineering for the Cisco Commerce CPQ Web Portal (trainable skills). You will turn quote-to-order business needs into clear, testable requirements and use AI assistants such as Copilot, Cursor or ChatGPT-class tools to speed up analysis, documentation and story writing.

Key responsibilities:
• Gather, analyze and document business requirements for CPQ and eCommerce processes: product configuration, pricing, discounting, quoting, deal approvals, ordering, renewals and subscriptions.
• Run requirement workshops with sales operations, pricing, finance, partners and product teams.
• Write epics, user stories and acceptance criteria (Given/When/Then) and maintain a groomed backlog in Jira or Rally.
• Produce process flows, as-is / to-be maps, use cases and data mappings (Visio, Lucidchart, Miro).
• Use AI tools (Copilot, Cursor, ChatGPT-class assistants) to draft user stories, summarize meeting notes, analyze data,



generate test scenarios and query code or APIs for impact analysis; validate every AI output before sharing.
• Perform gap and impact analysis for enhancements and upstream/downstream integrations (ERP, CRM, billing, order management).
• Write and validate SQL queries to analyze data and support defect triage.
• Support QA with test scenarios, coordinate UAT and obtain business sign-off.
• Take part in Agile ceremonies as the voice of the business, acting as proxy Product Owner when needed.
• Track and report on requirement status, risks and dependencies to stakeholders.

Must-have skills:
• 2-4 years / 5–7 years as a Business Analyst on enterprise IT applications.
• At least 2 years on CPQ (Salesforce CPQ, Oracle CPQ, SAP CPQ or custom CPQ) or eCommerce platforms covering quote-to-cash or order-to-cash.
• Strong knowledge of pricing, discounting, product configuration and approval workflows.
• Proven skill in writing user stories, accept

📌 Business Analyst – CPQ (México)
🏢 Natsoft
📍 México