Function

GCSS
Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, integral team – and who get excited about making a real-world impact with data.

Job description

The Role
The Technical Resource Center Analyst at Hitachi, Ltd. provides advanced technical support and guidance to internal and external stakeholders, ensuring the efficient operation and resolution of technical issues.

What you will be doing
* Respond to and resolve technical inquiries via phone, email, and ticketing system, adhering to defined service level agreements (SLAs).
* Diagnose and troubleshoot hardware, software,



and network issues for various Hitachi products and services.
* Escalate complex or unresolved issues to appropriate or development teams, ensuring proper documentation and follow-up.
* Maintain accurate and detailed records of all support interactions, resolutions, and configurations in the ticketing system.
* Develop and contribute to knowledge base articles, FAQs, and technical documentation to improve self-service options and support efficiency.
* Provide training and guidance to users and junior team members on the effective use of Hitachi products and systems.
* Participate in the testing and evaluation of new products, updates, and solutions.
* Monitor system performance and proactively identify potential issues or areas for improvement.
* Collaborate with cross-functional teams, including engineering, sales, and product management, to address customer needs and enhance product quality.
* Adhere to all company p

📌 Technical Resource Center Analyst (México)
🏢 Hitachi
📍 México