Job Description:
At DXC Technology, we use cloud technologies to support secure, reliable, and resilient enterprise operations. This role is part of a Cloud Engineering environment responsible for the day-to-day administration, monitoring, maintenance, support, and continuous improvement of production services across Microsoft Azure and Amazon Web Services (AWS).

ABOUT THIS ROLE
As a CloudOps Sr. Analyst I - Cloud Engineering, you will provide hands-on operational support for Azure and AWS infrastructure throughout its production lifecycle. The primary focus is not limited to implementation or project delivery. You will retain direct responsibility for services after they go live, including monitoring, maintenance, backups, incident resolution, troubleshooting, alert response, and controlled production changes.

WHAT YOU WILL DO
· Cloud Operations and Production Support
· Administer and support production infrastructure and services across Microsoft Azure and AWS.
· Monitor service health, capacity, performance, alerts, and operational events,



taking timely corrective action when required.
· Perform routine maintenance, validate backups, support recovery activities, and follow up on recurring operational issues.
· Own incidents through diagnosis, troubleshooting, resolution, documentation, and appropriate escalation.
· Coordinate with application, networking, security, infrastructure, and cloud-provider support teams when cross-functional assistance is required.
· Incident, Problem, and Change Management
· Execute production changes under established change-control processes, including planning, validation, implementation, rollback readiness, and post-change verification.
· Review recurring incidents, operational trends, and alerts to help reduce service disruption and improve reliability.
· Maintain accurate technical documentation, operational procedures, and troubleshooting records.
· Networking, Identity, Security, and Resilience
· Operate and troubleshoot Azur

📌 Cloud Engineer – Azure (Guadalajara)
🏢 Dxc Technology
📍 Guadalajara