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Junto con nuestra gente, clientes y socios globales, estamos contribuyendo a la construcción de un mundo mejor y más sostenible a través de nuestros envases de aluminio.
Crea un reciente futuro. Postúlate hoy.
Job Description:
As an ITSM Functional Analyst, you will play a key role in implementing and supporting complex technology solutions that enable business performance and service excellence across Ball. You will work closely with business stakeholders, IT teams, and external partners to translate operational requirements into scalable solutions while ensuring service stability, operational resilience, and business continuity. The role includes supporting and coordinating critical operational processes such as major incident management, service monitoring, problem management, outage resolution, and continuous service improvement initiatives.
Responsabilities:
• Lead critical incident responses, root-cause analysis, and service restorations to minimize downtime
• Identify gaps in IT Service Management (ITSM) processes—such as incident, problem, and change management—and implement tooling or process improvements
• Coordinate server, network, and application patching, security updates, and infrastructure capacity planning
• Configure, test, monitor, and support application changes, enhancements, and release activities across environments.
• Partner with software vendors, implementation partners, and consultants to ensure successful solution delivery and adoption.
• Drive continuous improvement through industry best practices, automation initiatives, and support for user acceptance testing.
Knowledge:
• 2+ years of experience in IT Operations, NOC, Service Management, Infrastructure Support, or Major Incident Management.
• Bachelor's degree in a related field
📌 Sr ITS Analyst (México)
🏢 Ball
📍 México