About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About The Opportunity





Our Collections department is seeking a motivated individual to join a fast-paced environment. The successful candidate will be responsible for managing customer accounts, sending account statements, and assisting with customer inquiries and requests.

Where You Will Make an Impact

• Manage and maintain customer accounts, monitoring ageing and overdue balances to ensure timely collections and accurate account status.
• Lead collection efforts through regular and follow-up communications, ensuring timely payments and improved cash flow
• Investigate and resolve billing discrepancies and short payments, collaborating with internal teams (sales, service, operations, etc.) and customers to ensure accurate and timely resolution
• Request account adjustments, credit memos, and refunds as needed
• Maintain comprehensive documentation of account activity and collection actions to support audits, reporting, and dispute resolution
• Provide support for other accounts receiva

📌 Accounts Receivable Specialist (México)
🏢 Ellucian
📍 México