Are you a technical leader passionate about building high-performing engineering teams that deliver exceptional customer support and drive operational excellence? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.

As our new Back Office Manager (Application Engineering Manager), LATAM, you'll be leading and developing a Back Office Engineering team that delivers accurate, timely technical solutions and quotations while driving continuous improvement across processes and customer experience in Latin America. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

You will follow a hybrid work model based in our office in Apodaca, Monterrey.

What You Will Be Doing

As a key part of the LATAM Back Office Engineering team, you'll create impact by building a culture of technical excellence and continuous improvement that ensures customers receive best-in-class support and pumping solutions.

Your main responsibilities include:





• Lead, coach, and develop the Back Office Engineering team — setting clear expectations, managing performance, and building technical capabilities and career growth paths.
• Provide technical leadership for complex customer inquiries, product selection, and pumping solutions, reviewing and approving quotations and proposal packages.
• Monitor team performance using CRM, Power BI, and ERP tools to track productivity, response times, quotation quality, and customer satisfaction — driving data-informed decisions.
• Drive continuous improvement initiatives that simplify processes, eliminate inefficiencies, and enhance the team's ability to exceed customer expectations.
• Partner cross-functionally with Sales, Operations, Logistics, Product Specialists, and Engineering to resolve issues, support business growth, and improve execution.
• Manage workload planning, resource utilization,

📌 Back Office Manager/Application Engineering Manager (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca