POSITION SUMMARY

Responsible for the execution and operational management of service contracts within the assigned scope, ensuring compliance with contractual requirements, service quality, and operational efficiency.

Leads Service Coordinators and ensures proper planning, scheduling, and execution of field service activities, acting as the link between contractual commitments and operational delivery.

Supports business performance, customer satisfaction, and continuous improvement initiatives while promoting talent development, Vertiv culture, and a strong safety-first environment.

RESPONSIBILITIES

• Ensure end-to-end execution of service contracts, aligned with scope of work, service level agreements, and customer commitments

• Oversee planning, scheduling, and dispatching of service activities through Service Coordinators

• Monitor execution of preventive maintenance, corrective maintenance, and service-related projects

• Track service key performance indicators and service level agreements

• Act as primary escalation point for service delivery issues,



ensuring timely resolution and communication

• Maintain operational interaction with customers and service partners

• Lead and develop Service Coordinators, setting objectives and monitoring performance

• Promote talent development, strengthening team capabilities

• Ensure adherence to quality standards, processes, and service procedures

• Drive continuous improvement initiatives and resolve recurring operational issues

• Support cost control, resource utilization, and operational efficiency

• Promote and reinforce Vertiv culture, including customer-first mindset and accountability

• Foster a strong safety culture, ensuring compliance with health, safety, and environmental standards

QUALIFICATION REQUIREMENTS

Minimum Job Qualifications

• Bachelor’s degree in Engineering (Electrical, Mechanical, Mechatronics, or related field)

• Intermediate level of English proficiency (written and spoken)

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📌 Service Manager (Ciudad de México)
🏢 Vertiv
📍 Ciudad de México