Function

GCSS
Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, integral team – and who get excited about making a real-world impact with data.

Job description

The Technical Resource Center Analyst provides first-level technical support, troubleshooting, and problem resolution for Hitachi, Ltd. employees and systems.

The Role
• Respond to and resolve technical support requests received via phone, email, and ticketing system.
• Provide initial diagnosis and troubleshooting for hardware, software, network, and application issues.




• Escalate complex or unresolved issues to appropriate senior technical staff or specialized support teams.
• Document all support interactions, resolutions, and troubleshooting steps in the IT service management system.
• Assist with user account management, password resets, and access control.
• Provide basic guidance and training to users on common software applications and IT procedures.
• Monitor IT systems and infrastructure for potential issues and proactively address them where possible.
• Participate in creating and updating technical documentation and knowledge base articles.
• Adhere to IT policies, procedures, and security best practices.

What You’ll Bring
• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• 1-2 years of experience in a technical support or help desk role.
• Strong understanding of Windows operating systems and Microsoft Office Suite.
• Basic knowledge

📌 Technical Resource Center Analyst (México)
🏢 Hitachi
📍 México