WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de MexicoPrincipal Associate (Site Reliability Engineering)
We're building a Site Reliability Engineering center in Mexico City and hiring Principal Associate SREs to join one of our founding teams. You'll work on payment-critical systems across the Discover Network, Diners Club International, and PULSE - contributing to settlement reliability, alert quality, observability, and automation that directly impacts millions of transactions daily.
Settlement - ensuring batch settlement cycles complete accurately, on time, and in compliance with regulatory requirements across domestic credit/debit and international cross-border networks
Develop automation solutions - using Python, Java, and shell scripting to eliminate manual operational processes, from certificate rotation to compliance artifact generation
Troubleshoot and debug complex production issues - diagnose failures across distributed systems spanning on-prem data centers and AWS, identify root causes, and implement durable fixes




Contribute to observability - configure and tune monitoring in Datadog and Observe, build dashboards that surface actionable signals, and reduce unactionable alert volume
Support incident response - participate in on-call rotations, respond to production incidents, drive diagnosis, and contribute to blameless postmortems
Leverage AI tools to accelerate engineering - use agentic AI automation (Claude Code and others) to develop solutions, generate runbook drafts, and build automation agents
Deliver through CI/CD pipelines - build, test, and deploy automation via continuous integration and API automation frameworks
Independently troubleshooting and resolving production issues within your domain without escalation
At least one operational process fully automated and running in production
You'll work across hybrid on-prem and cloud infrastructure supporting real-time and batch financial transaction systems at general scale. The te

📌 Principal Associate (Ciudad de México)
🏢 Capital One National Association
📍 Ciudad de México