Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours

About Us

At OurAssistants, we connect U.S.-based property management companies with highly skilled virtual professionals who help streamline operations, improve efficiency, and support long-term growth. We are committed to building high-performing remote teams that deliver operational excellence. Learn more at ourassistants.com.

About the Role

We are seeking an experienced Maintenance Director with strong AppFolio expertise to lead and optimize maintenance operations for a growing U.S.-based property management company.

This is a leadership role focused on building scalable systems, improving operational efficiency, and ensuring high-quality maintenance service delivery across the portfolio. The adecuado candidate has strong experience managing maintenance teams, overseeing vendors, and implementing process improvements in fast-paced property management environments.

Key Responsibilities

Maintenance Operations Management
- Oversee day-to-day maintenance operations, work order management,



and vendor coordination.
- Ensure timely completion of maintenance requests while maintaining service quality standards.
- Monitor escalations and implement solutions to improve turnaround times and resident satisfaction.

Systems & Process Improvement
- Build and implement scalable maintenance workflows and operational systems.
- Establish SOPs, service standards, and maintenance best practices.
- Identify operational bottlenecks and recommend process improvements.

Team Leadership & Development
- Lead, mentor, and support maintenance coordinators and operational staff.
- Monitor team performance and accountability through KPIs and reporting.
- Conduct workflow reviews, coaching sessions, and operational check-ins.

AppFolio Management & Reporting
- Manage maintenance workflows, reporting, and tracking within AppFolio.
- Ensure accurate documentation of work orders, vendor updates, and maintena

📌 Maintenance Director (México)
🏢 OurAssistants
📍 México