At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Mexicali, Mexico
Customer Excellence Quality Manager
Mexicali, BC, México – Hybrid
Approximately once per week onsite for the right candidate
The Customer Excellence Quality Manager serves as a key connection between customers, key accounts, local markets, Quality Headquarters,



and internal business partners across North America.
This highly visible, customer-facing role focuses on stakeholder management, customer service excellence, and quality communication. You will represent the Voice of the Market within Sonova, ensuring customer feedback, quality concerns, and emerging issues are clearly communicated and coordinated through resolution.
Your responsibilities:
Act as a primary quality contact for customers, key accounts, local markets, and internal stakeholders across North America.
Build trusted relationships with customers, commercial teams, Quality Headquarters, operational sites, and general partners.
Represent the Voice of the Market by gathering customer feedback and communicating market needs, concerns, and emerging quality issues.
Coordinate clear, professional communication during customer escalations, major quality events, and hypercare activities.
Partner with Custo

📌 Customer Excellence Quality Manager (Mexicali)
🏢 Sonova Group
📍 Mexicali