Join our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions. You’ll work in a dynamic environment, collaborating with a team of 10-20 people and partnering with multiple groups to deliver outstanding service to carriers and customers. This role operates Monday-Friday (various shifts) and requires working on Mexican holidays while observing U.S. holidays.
What the candidate will do?
- Perform fast-paced, time-sensitive work in scheduling, data entry and shipment tracking.
- Manage tasks from inbound queues and internal systems.
- Communicate directly with carriers and shipping facilities via calls and messages.
- Use multiple systems and tools to investigate and resolve issues.
- Apply problem-solving skills to make decisions that support carriers, customers, and business operations.
- Escalate cases when needed and clearly explain resolutions to improve processes.
- Share ideas that enhance efficiency and the carrier/customer experience.
- Support additional operational tasks as assignee.
Basic Qualifications
- Advanced English (spoken and written).
- 1 year of customer-facing experience or a bachelor’s degree.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, se
📌 Customer Support Specialist I (Monterrey)
🏢 Monterrey en Uber Freight
📍 Monterrey
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