Brady makes products that make the world a safer and smarter place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room — we’re just about everywhere you look.

Companies around the globe trust Brady because of our deep expertise and knowledge across a wide range of industries and applications, powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com .

Job Description

What we need

The Technical Support Specialist serves as a primary customer-facing technical resource for both external and internal customers.



This role is responsible for providing technical assistance, troubleshooting product-related issues, and helping customers maximize the value of Brady's hardware, software, and mobility solutions.

The idóneo candidate is customer-focused, technically proficient, and passionate about solving problems while delivering an outstanding support experience. Based in San Luis Potosí or Mexico City.

What you'll be doing
- Provide remote diagnostics, troubleshooting, root cause analysis, and resolution of technical issues.
- Deliver customer support through multiple communication channels, including phone, email, chat, and service management platforms.
- Follow established support processes and service-level expectations to ensure timely issue resolution.
- Collaborate effectively with internal teams, technical specialists, and management to address customer concerns.
- Accurately document incidents, troubleshooting acti

📌 Lead Tech Support Specialist (San Luis Potosí)
🏢 Smartrecruiters
📍 San Luis Potosí