Fulcrum Digital is a globalAI-first enterprise transformation company with over 25 years of experience. Wepartner with enterprises across financial services, insurance, healthcare,retail, manufacturing, higher education, and logistics to move from AI experimentationto scalable business outcomes. Fulcrum Digital works with over 100 globalclients, including Fortune 500 enterprises, combining deep industry expertisewith capabilities in enterprise AI, digital engineering, cloud modernisation,platform integration, and generative AI.
The Role
As a Site Reliability Engineer,you will own the health, stability, and performance of a production environmentsupporting one of our client engagements. You will define how applications aremonitored and supported, drive automation across deployment and operations, andwork closely with development teams to reduce incidents and improve resiliencyover time. This role suits someone with a strong service ownership mindset whoenjoys connecting the dots across a complex technology stack and working with aglobal team across multiple time zones.
What You'll Do




- Plan, manage, and oversee all aspects of the productionenvironment.
- Define strategies for application performancemonitoring and optimization in production.
- Design, develop, and standardize monitoring andalerting mechanisms for supported applications.
- Respond to incidents, improve the platform based onfeedback, and measure the reduction of incidents over time.
- Take a holistic approach to problem solving duringproduction events, connecting the dots across the full technology stack tooptimize mean time to recover (MTTR).
- Analyze ITSM activities for the platform and provide afeedback loop to development teams on operational gaps or resiliency concerns.
- Engage in and improve the whole lifecycle of services,from inception and design through deployment, operation, and refinement.
- Support services before they go live through systemdesign consulting, capacity planning, and launch

📌 SRE (Ciudad de México)
🏢 Fulcrum Digital
📍 Ciudad de México