Customer Service
- Responsible for establishing and maintaining a good relationship with all customers in the area and interacting with them regularly and proactively
- Accountable that customer experience touchpoints are followed during the whole service contract lifecycle
- Accountable for customer retention by ensuring that service commitments are met and that promises to the customer are kept (together with the rest of KONE team)
- Communicates to customers that promises have been delivered
- Ensures that customers' queries are answered on time and with the appropriate attention and makes sure complaints are solved accurately and on a timely basis (together with the rest of KONE team)

Safety and Quality
- Ensures safety of all employees and end-users
- Accountable for the delivery of service according to the service contract commitments, the time limits, the KONE quality standards and the local regulations
- Ensures high quality of service through presence in the field, regular field audits and promoting a strong safety and quality culture




- Analyses and takes the necessary actions when new equipment enters the service base
- Responsible for investigating near misses, incidents and accidents, and following company policy on evidence custody and internal reporting

People management / Leadership
- Develops the competences, motivation and overall performance of the technicians by regular coaching
- Ensures the correct level of resourcing in the short-term through absence management and in the mid-term through capacity planning (together with their manager)
- Responsible for determining and approving technicians’ performance objectives
- Responsible for individual target setting and action planning annually, followed-up in regular reviews (Field Operations Management Model FOMM)
- Responsible for cascading the FL and regional direction and targets to his/her team
- Responsible for making sure that individual targets are defined in the beginning of the year and adj

📌 Supervisor de Mantenimiento Cuentas Clave (Cancún)
🏢 Kone México
📍 Cancún