Our People Operations Center Team in Mexico is growing, and we are looking for a Fixed-term HR Analyst to ensure accurate employee and personal data in various payroll systems, including ADP WorkForce Now and ADP Celergo. The Analyst will ensure data quality by managing and monitoring data transfers from our HRIS system (Workday), whether through automated processes, manual file uploads or manual data entry.
This is a fixed-term contract running through 12/31/2027. The role is onsite in Querétaro, Mexico.
What You’ll Do:
Payroll Data Quality & Management
- Enter all employment and personal data information into payroll systems for new hires, changes and terminations for Canada and the US.
- Complete data imports for mass changes, as well as resolve data discrepancies.
- Using Workday reporting, complete weekly and monthly audits between HCM and Payroll systems to ensure consistency and accuracy of date.
- Responsible for timekeeping set up for hourly employees and managers.

Service Delivery & Case Management
- Respond to employee,



manager and HR Tier 1 inquiries within the Case Management System (UKG).
- Coach employees and managers through queries via self-service, including redirection to appropriate sources of information.
- Support training of employees on ADP processes to promote end-user adoption at employee/manager level.

Process Improvement & Documentation
- Maintain comprehensive Standard Operating Procedures (SOPs) and Work Instructions for data entry and audit processes.
- Support initiatives to optimize and automate processes, enhancing data integrity and administrative efficiency across the organization.
- Investigate and diagnose data discrepancies in systems or errors within integrations, implementing solutions to rectify these issues.
- Conduct root cause analysis to identify recurring problems and develop strategies to mitigate them.

Other Duties
- Contribute to team projects, system enhancements, and regional initiatives as needed.

What You’ll

📌 People Operations Analyst (Santiago de Querétaro)
🏢 Roquette Group
📍 Santiago de Querétaro