PRIMARY RESPONSIBILITIES
- Build and maintain close customer and manufacturing relationships
- Act as the window to the customer for information from YNA-affiliated manufacturing, design and quality groups.
- Assess and validate quality, manufacturing process, design and other customer concerns at the customer
- Present to the customer complex defects and counter-measures as well as negotiate their solutions
- Provide change recommendations
- Problem-solving assessing and validating the presente and potential design / quality solutions vs. observed concerns
- Support Part Approval and related first piece sign off
- Provide on-site customer support for investigations and other quality or design-related events. (e.g. audits, repair, vehicles on-hold and assisting with on-site customer repairs as required)
- Supervise any 3rd party sort / rework (e.g. Product Action)
- Support on answering official and unofficial customer claims thoroughly, accurately, in a timely and technically correct manner to achieve customer approvals
- Manage the tracking,



analysis and reporting of customer quality claim information
- Verify corrective action effectiveness through the Manufacturing team.
- Coordinate and support customer visits / audits to Yazaki manufacturing plants
- Solve complex problems and prevent their recurrence by working with Manufacturing and the customer
- Facilitate customer visits for Yazaki manufacturing, design and quality groups
- Liaise with Manufacturing , communicating customer Quality Manual requirements and coordinating corrective action activities / responses
- Analyze trends in factory defects focusing on manufacturing improvement areas
- Conduct wiring system function and vehicle interface analysis
- Participate in program launch preparation
- Schedule and attend manufacturing program launch reviews
- Coordinate with Manufacturing to provide customer support
- Offer technical support to internal groups
- Support Program Management in the execution and moni

📌 Engineer, Quality Assurance Methods (Aguascalientes)
🏢 Yazaki North America
📍 Aguascalientes