This role is office-based in Mexico. The role requires professional fluency in English (spoken and written).

Position Summary:

Under the general supervision of the Operations Supervisor, the A/R Administrator, PFM A/R performs detailed level process and account analysis based on the client(s) in which they are assigned in order to provide reconciliation services to our pharmacy clients. Duties include researching and resolving unapplied cash and collaborating with Client Experience partners to ensure client needs are met timely and accurately.

Primary Accountabilities:
- Review unapplied checks daily and escape issues that cannot be resolved within specified deadlines
- Internally and externally document efforts to resolve unapplied cash
- Research and request missing remittance via online portals, working with the Payer Relations Team to secure electronic remittance, or contacting the insurance carrier to request paper remittance
- Process remittance received in order to create payment batches for association
- Resolve payment batch exceptions

Analytical (30%)
- Perform trending analysis of unapplied cash and provide actionable recommendations to leadership, operations

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